SkyBrand Refund Policy

1. Concept Validation

A concept is considered validated when the client indicates the design direction is on the right track, either by email confirmation or by submitting a revision form with a rating of 6 points or above.

Initial logo concepts are delivered within the timeframe specified in your package after the client completes the required intake form. Validation simply confirms that the design direction aligns with the client's vision. Clients can continue to request revisions within the project workflow until the final design is completed.

2. Logo Design Refund Policy

You may request a full refund for your logo design if you are not satisfied, under the following conditions:

• Before concept validation: Refunds may be requested at any time before approving the initial logo concept.
• After concept validation: Refunds may be requested within 7 calendar days of concept validation, provided final logo files have not been delivered or used.
• Revision Requirement: You must allow at least one revision based on your feedback before requesting a refund.
• Limitation of Liability: Refunds are limited to the total amount paid for the service. SkyBrand LLC is not responsible for indirect, incidental, or consequential losses.

Partial Refunds (Logo Design Only)

Requests made 7–14 days after concept validation may qualify for a partial refund:

• 1–2 completed revision rounds → up to 60% refund.
• 3–4 completed revision rounds → up to 40% refund.

Requests made after 14 days but before final package delivery will be reviewed on a case-by-case basis with limited eligibility.

3. Brand Identity & Premium Refund Policy

The Brand Identity and Premium packages include multiple customized design deliverables (Webflow/Shopify sites, packaging, stationery) and require significant resources.

• Clients may request a refund for the logo phase only, in accordance with the Logo Design Refund Policy, before extended production begins.
• Revision Requirement: You must allow at least one revision based on your feedback before requesting a refund.

4. Non-Refundable Situations

Refunds cannot be issued if:

• 14 days or more have passed since concept validation.
• Final logo or Brand Identity files have been delivered, approved, accessed, or downloaded.
• Five or more revision rounds have been completed.

Exceptions: SkyBrand LLC will take responsibility in cases of proven design plagiarism or major technical errors (e.g., corrupted files, missing assets).

5. Client Inactivity / Order Completion

To ensure timely project delivery, active client participation is required. If the client does not respond, provide required information, submit feedback, or approve concepts for 40 consecutive calendar days, the project may be marked Complete due to Inactivity.

Once marked complete: Work completed up to that point will be delivered as-is, no additional revisions will be provided, and the project becomes non-refundable.

6. Post-Final Delivery Adjustments

Once the final packages or deliverables are delivered:

• Any additional changes or new requests fall outside the original scope and will require an extra fee.
• Clients may request that their project not be displayed in SkyBrand's portfolio; such requests will be respected.

7. Alternatives to Refunds

Before processing a refund, SkyBrand LLC may offer:

• Assignment to a different designer.
• Additional logo concepts or design directions.
• Direct support from a Project Manager.

8. How Refunds Are Processed

• Refunds are issued to the original payment method (Stripe/PayPal).
• SkyBrand LLC is not responsible for any bank, payment processor, or currency conversion fees that may apply.
• Usage Rights: Upon refund, the client forfeits all rights to use any drafts or concepts provided. SkyBrand LLC retains full ownership of all unused materials.

9. How to Request a Refund

To request a refund, provide:

• Your company name.
• A brief explanation of the issue.

Send your request to: hello@skybrand.io

10. Our Commitment

Our goal is to deliver a design aligned with your vision. SkyBrand LLC offers revisions, additional concepts, or refunds according to the rules above to help achieve this while maintaining the integrity of the creative process.