Privacy Policy

1. Information We Collect

We collect information you provide directly and automatically to ensure the best service delivery:

• Information You Provide: Name, email address, WhatsApp number (including country code), company details, and branding project specifications provided via our intake forms.
• Project Assets: Any existing logos, brand guidelines, product images, or copy/text you upload to our platform.
• Payment Information: Payments are processed securely via Stripe or PayPal. SkyBrand LLC does not store your full credit card details or bank credentials on our servers.
• Automatic Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools to improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create your logo, brand identity, packaging, or brochure designs as per your selected plan.
• Web Development: To build and configure your website on Webflow or Shopify (applicable to Brand Identity & Premium Pack).
• Communication: To send project updates, revision drafts, and the final tutorial guide for website management.
• Security: To verify transactions and prevent fraudulent activity.
• Marketing: To showcase completed designs in our portfolio and social media, unless a private NDA has been explicitly agreed upon.

3. Cookies and Tracking

We use cookies and similar technologies (such as Google Analytics and Meta Pixels) to monitor website traffic and campaign performance. You can manage your cookie preferences through your browser settings, though disabling them may affect some website features.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We only share data with:

• Service Providers: Trusted third-party platforms essential for operations (e.g., Stripe, PayPal, Webflow, Shopify, and Google Drive for file storage).
• Legal Authorities: If required by law or to protect the rights and safety of SkyBrand LLC and its clients.

5. Data Retention

• Personal Data: Retained for as long as your account is active or as needed to provide you with services.
• Project Files: Final deliverables and source files are typically archived for a period of time to provide future support or replacements if requested.
• Inactivity: Data related to inactive projects (40+ days without feedback) may be archived or removed in accordance with our Terms of Use.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications at any time. To exercise these rights, contact us at hello@skybrand.io.

7. Security

We implement industry-standard administrative and technical measures to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are designed for business owners and individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

9. Changes to This Policy

SkyBrand LLC reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. SkyBrand LLC does not verify trademark availability; the client assumes full responsibility for legal clearance of their brand name.